SASSA Status Check Failed: A Step-By-Step Guide on What To Do

When you come across a “SASSA Status Check Failed“ or “Identity Verification Failed” message while applying for the SASSA SRD R350 grant, it’s a clear sign that there’s an issue with how your identity has been verified. 

The “Identity Verification Failed” status is essentially the same as “SASSA Status Check Failed.” It means that the South African Social Security Agency (SASSA) is unable to confirm your identity based on the information you submitted. 

So, what should you do if you encounter this problem? First, take a moment to carefully review the details you’ve provided in your application. It’s possible that a small error or outdated information could be the root cause. 

Once you’ve identified and corrected these errors, you should reapply for the SRD grant, ensuring everything is accurate and up to date.

Before we proceed with our guide, we’d like to say that if you want to apply for the SASSA grant and are keen to know the process, we have already explained how to check SASSA status online in our other detailed article.

Remember, both “SASSA Status Check Failed” and “Identity Verification Failed” errors mean the same thing and indicate a hurdle in validating your identity.

Okay, let me explain the reasons why your SASSA Status Check Failed, and I’ll also give you some step-by-step tips on how to solve these problems. This way, you can figure out what’s going wrong and how to fix it with the solutions I’ve got for you.

Reason 01: Identity Verification Failed:

When you’re faced with an “Identity Verification Failed” it’s a sign that something might be amiss with the personal details you’ve entered. 

This is a common issue, often stemming from a simple typo or incorrect information provided in your application. It’s crucial to remember that SASSA requires precise details, like your name, ID card number, and phone number. 

Even a minor discrepancy in these details can lead to SASSA being unable to match your information with government records, resulting in a failed verification status.

The system performs a meticulous cross-check of the information you provide against multiple government databases. This step is vital for determining your eligibility for the grant. 

If there’s a mismatch in details – maybe a misspelled name or an incorrect digit in your ID number – you’re likely to encounter the “Identity Verification Failed” message.

If you’re encountering the “Identity Verification Failed” or “SASSA application id failed” issue with your SASSA status check, don’t worry – there’s a simple solution. You need update your application details accurately on the SASSA portal, and I’ll guide you through each step.

• Firstly, head over to the SASSA web portal at https://srd.sassa.gov.za/sc19/reconfirmation/auth. This is where you’ll start updating your application. Enter your South African ID number and the phone number you used for your SASSA application.

• After entering these details, click “Send SMS.” You’ll then receive a One-Time Password (OTP) on your registered phone number.
• Once you’ve successfully verified your identity using the OTP, the portal will display all the information you originally submitted. This includes your ID, contact, and banking details. Now, take your time to review all the information displayed. Identify any inaccuracies or mistakes in the details provided.
• Next, you’ll need to fill out the screening questionnaire provided on the portal. This is part of the reconfirmation process and is important for your application’s reassessment.
• Once you’ve corrected all necessary information and completed the questionnaire, go ahead and resubmit your application details on the portal. Remember, SASSA reviews applications each month, so your updated information might take up to 30 days to be reviewed and processed.

If you spot any errors, carefully re-enter the correct information. This might involve updating your ID details, contact information, or even your banking details. Make sure that every piece of information you provide is accurate and up-to-date.

Reason 2: Your Information is Not Complete

When you fill out the SASSA application, every single section is important. If you leave out any part of the application, whether it’s a small detail or a larger section, it can stop the whole process in its tracks, leading to the rejection of your application.

Solution for Your Information is Not Complete

Go through each section methodically, ensuring you’ve answered every single question. Remember, no detail is too small – every bit of information counts in this process.

Reason 3: Technical Error on SASSA Website

When you’re trying to check your SASSA status and encounter a failure, it’s important to remember that sometimes it’s not about something you’ve done wrong. 

Occasionally, the issue could lie within the SASSA website itself. Technical glitches, server troubles, or even routine maintenance on their end can temporarily disrupt the status checking process.

It’s frustrating, I know. You log in, expecting to see your latest status, and bam! You’re greeted with a failure message. 

But before you start worrying, consider this: it might just be a technical hiccup. Sometimes, the website may give misleading error messages due to these technical issues. 

Your application might be perfectly fine, but the website’s system isn’t cooperating at the moment.

Also, think about your internet connection. Is it stable? Connectivity issues on your side could also contribute to these failed status checks. Remember, the online world isn’t perfect – these things happen.

Solution for Technical Error on SASSA Website

First things first, head over to the SASSA portal at https://srd.sassa.gov.za. It’s crucial to ensure that all the details in your application are accurate and up-to-date. This simple step can often clear up any misunderstandings.

Wait for about 6 to 12 hours before you recheck your application status. This break allows any technical glitches on the SASSA website to be fixed or any updates to your application to be processed.

Now, if the issue was a server error on SASSA’s end, there’s a good chance it’ll be sorted out in a few hours. So, when you log back in after a while, you might find that the status has updated from ‘failed’ to something more definitive.

But let’s say you’ve waited, rechecked, and your status is still showing as ‘failed.’ In this case, it’s time to take action and file an appeal with SASSA. This step is especially important if you feel there’s been a mistake or misunderstanding regarding your application. 

Filing an appeal is your right, and it’s a crucial step to ensure that your application gets a fair reconsideration. Remember, don’t hesitate to exercise your right to appeal if you believe your application was wrongly declined.

If you find that your SASSA status is either declined or ‘ SASSA status pending‘ don’t worry – you can quickly find resolutions and helpful guidance on our website with ease.

Certainly! When facing a SASSA status check for r350 failed issue, it’s crucial to understand your options. If you’ve received a notification that your application has been rejected, or if you’ve encountered a ‘status check failed’ message, don’t worry – there’s a clear path forward.

First, head over to the government’s SRD website at srd.dsd.gov.za.

Once on the site, click on ” Click here to lodge an appeal or check appeal status”

Log in with your ID and phone number to review your application.

To appeal, use the “send pin” button on the SRD website. After receiving and verifying the OTP, carefully fill in the necessary details, attach any required documents, and submit the appeal form.

Once your appeal is submitted, patience is key. SASSA might take anywhere from 60 to 90 days to review your appeal, depending on the complexity of your case and their current workload. 

Keep in mind that you need to file the appeal within 30 days after your application is rejected. After this period, SASSA will not entertained you reconsideration application.

During this time, keep a regular check on your SASSA status to monitor the progress of your appealed application.

You should expect a notification from SASSA regarding their decision on your appeal. If approved, you’ll start receiving grants from the next payment cycle. 

However, if your appeal is rejected, SASSA will provide a written explanation. This information can be crucial in understanding any persistent issues with your application.

If there’s no update even after 60 to 90 days, take a proactive approach and contact SASSA through their toll-free number or visit a local office for an update.

This guide has taken you through the common issues that lead to SASSA Status Check Failed and offered practical solutions to help you successfully resolve them. 

Remember, understanding the reasons behind a failed status check is the first step towards rectifying the issue and moving towards a successful SRD grant application. 

So, keep a close eye on your application, follow the necessary steps, and don’t hesitate to reach out for help if needed. Your diligence and persistence are vital in navigating these hurdles and securing the financial support you need.